I'm getting a "video cannot be found" error

Common causes of "video cannot be found" errors

1. Video has been deleted or made private

The most common cause is that the video you're trying to import is no longer available on YouTube.

  • The video creator may have deleted the video
  • The video may have been made private or unlisted
  • The video may have been removed due to copyright issues

2. Incorrect or malformed URL

Make sure you're using the correct YouTube URL format when importing videos.

Correct URL formats:

  • https://www.youtube.com/watch?v=VIDEO_ID
  • https://youtu.be/VIDEO_ID

3. Video is region-restricted

Some videos are only available in certain countries or regions, which can cause import failures.

How to fix the issue

1. Verify the video is accessible

Before importing, make sure you can access the video directly on YouTube.

  • Open the video URL in a new browser tab
  • Ensure the video plays without any restrictions

2. Use the correct URL format

Copy the URL directly from your browser's address bar when viewing the video on YouTube.

Tip: Right-click on the video and select "Copy video URL" to get the correct format.

3. Try a different video

If the video is consistently unavailable, try importing a different video to test if the issue is with that specific video.

  • Test with a well-known, publicly available video
  • Try videos from different channels
  • Ensure the test video is not age-restricted

Still having issues?

If you've verified the video is accessible and you're using the correct URL format, the issue might be temporary. Try again in a few minutes, or contact our support team on Discord for assistance.

Need more help?

If you're still experiencing "video cannot be found" errors, we're here to help:

When contacting support, please include the specific video URL you're trying to import so we can help diagnose the issue.