Trying to import videos but nothing happens

Importing YouTube videos into Kawara should take 15s or less.

Stuck on add asset screen

If you're stuck seeing this for more than 15s, it might be that our servers are overwhelmed at that point in time. Please contact support at Discord.

Understanding the import process

Importing a video means seeing it in your content library and does not include the analysis time.

Once you see the Analyzing layover over your video, it means that the video was successfully imported and is currently being analyzed.

Analyzing layover screen

Need more help?

If you're still experiencing issues with video imports, we're here to help:

Our support team typically responds within 24 hours and can help you get your videos importing successfully.