I'm getting paywalled even though I have a valid subscription
Common causes of subscription issues
1. Account synchronization delays
Sometimes there's a delay between when your subscription is processed and when your account access is updated.
- Subscription changes can take up to 15 minutes to sync
- Payment processing delays may affect access
- Account updates may require a page refresh
2. Browser cache and cookies
Cached subscription data in your browser may not reflect your current subscription status.
- Clear your browser cache and cookies
- Try logging out and logging back in
4. Payment processing issues
Payment failures or processing delays can temporarily affect your subscription status.
- Check your payment method for any issues
- Verify your billing information is correct
- Check for any failed payment notifications
- Contact your bank if there are payment blocks
How to resolve subscription issues
1. Refresh your account status
Try these steps to refresh your subscription status in Kawara.
- Log out of your Kawara account completely
- Clear your browser cache and cookies
- Log back in with your account
2. Check your subscription details
Verify your subscription is active and properly configured.
- Check your account for subscription status
- Verify your subscription plan and features (a valid subscription is either "Active" or "Trial")
- Look for any subscription expiration dates
Need immediate help?
If you're still experiencing subscription issues, contact our support team for immediate assistance:
- Email us at hello@kawara.ai
- Join our Discord community
When contacting support, please include your account email address and any subscription confirmation details to help us resolve the issue quickly.